Short version: you can cancel free before processing starts. After that, if the work is wrong or never arrived, you get it redone or you get your money back. We can never re-send it, because we did not keep it.
The one thing to understand before you buy. We destroy your submitted files as soon as the job finishes. Your results wait encrypted on your private link so you can collect them, and are destroyed when that window closes. A job that fails before delivery is the one other case: your submitted files are held encrypted for up to 72 hours so it can be run again, then destroyed whether it was or not. That is the product — and it means once your window closes we cannot resend a delivery, and we cannot recover a job from our side. Keep your original files, and collect your results while the link is live.
Cancelling before processing starts
Nothing runs until you have seen the price and sent your files, so before you send anything you can simply walk away. Once your files are uploaded the job starts on its own within minutes. If you want to stop it, email us straight away; if it has not started yet:
- Nothing has been processed, so there is nothing to charge for.
- If you have already paid, you are refunded in full.
- Anything you uploaded is destroyed.
Our size check is automated and runs before any processing begins, so if your files are bigger than the size you chose you are shown the published price for their real size first — and declining costs you nothing.
Cancelling after processing has started
Once a job begins, if you ask us to stop, we stop and destroy the working data, but the job is billable — the compute has been spent and the work cannot be un-done or resold.
If a job is stopped by us rather than by you — a failure, a machine problem, anything on our side — you are not charged, and if you have paid you are refunded in full.
After delivery
Raise anything within 10 days of delivery. There are exactly two remedies, and it is worth being plain that a third one does not exist.
| What happened | What you get |
|---|---|
| The work is defective, incomplete, or is not what was agreed | A redo, or a refund — your choice |
| You paid and nothing was ever delivered | A full refund |
| You lost the delivery, or the password, or the file will not open | Go back to your upload link — while it is live, your results and the password are still there. Once it has closed, a redo from originals you re-send: we then hold neither the results nor a key to them |
A redo means running the job again from files you send us again. It is not a recovery of the first run, because nothing from the first run still exists.
What is not a defect
So that the line is drawn before you buy rather than after:
- Recognition is never perfect. Text extraction and transcription accuracy depend on the quality of what you send. Ordinary imperfection in a difficult source is not a defect. Material we flagged as out of scope before you agreed is not a defect either.
- A result you disagree with is not automatically wrong. If our checks report a discrepancy, or our screening quarantines a file, that is the service working.
- A job taking longer than you hoped is not automatically a defect. Our capacity is deliberately finite. If you think something has genuinely gone wrong, ask.
Jobs that go astray
If something has broken badly enough that we cannot deliver, we would rather find that ourselves than have you chase us. We keep one small record for the life of your upload link — your name and your email address (encrypted), tied to that link — for exactly this reason: so a job that fails can be traced back to you. That record is deleted within a day of the link expiring, 14 days after it was created. It never contains any of your content.
How refunds are paid
No payment is taken through this website or through your upload link. If you are owed a refund, it goes back the way you paid.
Chargebacks
Please contact us first. We would rather refund you directly than dispute anything — but a chargeback on a job we already destroyed leaves us with no way to show what was delivered beyond the certificate and completion report you were given.
Asking
Email admin@neverenoughcompute.com or hello@neverenoughcompute.com with your job number, which is on your destruction certificate and in the name of your results package. Both reach the same person. There is no form and no ticket queue.