Terms of Service

The terms you are agreeing to when you send us a job. Written to be read, not to be survived.

1. Who these are with

These terms are between you (the customer) and Never Enough Compute, a Florida business ("we", "us"). You accept them by sending us a job. Our contact details are at the foot of this page and on our contact section.

2. What we do

We process files on hardware we own and return a finished result: text extraction from documents and images, transcription and captioning of audio and video, invoice and spreadsheet work, and archive integrity checks. Every service is carried out and checked by machine, start to finish, without a person reading or watching your content.

Each completed job comes with the result, a completion report, and a dated destruction certificate.

3. Price, and how a job is agreed

• Prices are published on our site and are fixed per job. The page, hour or document limits are the boundary of a job, not a meter.
• Work larger than the top tier, or not on the list, is quoted before you commit.
• An automated scope check runs before processing. If your material falls outside the published price you get a number and the reason first.
• You are told the price before processing starts, never after. Declining costs nothing.

4. What you are responsible for

• You have the right to send us the files, and sending them to us breaks no law, contract or duty you owe someone else.
• You will not send us anything unlawful.
• If you are under a professional or regulatory obligation — a law firm, a medical practice, anyone holding someone else's confidential material — it is on you to confirm this service fits it. We will sign a data processing agreement; ask.
• You check your delivery opens, promptly.

5. What we are responsible for

• Processing your job as agreed, on our own machines, with no person reading your content.
• Screening files for malware before anything runs, and telling you if something is quarantined.
• Delivering the result and telling you honestly what was and was not processed — including files we could not read.
• Destroying your data and the key when the job is done, and issuing the certificate that records it.

6. Work we may decline

We can refuse or stop a job that fails malware screening, that falls outside what we can do well, that we believe is unlawful, or that exceeds the capacity we have. Our capacity is deliberately finite. If we decline, you are not charged.

7. Turnaround

Most jobs come back within one business day, and larger jobs are quoted with their own timeline. These are estimates, not guarantees.

8. What we do not promise

The service is provided as described and without other warranties, to the extent the law allows.

• Recognition accuracy is not guaranteed. Text extraction and transcription quality depend on what you send. We do not warrant a particular accuracy rate, and results are not a substitute for your own review where the stakes require it.
• We do not warrant that processing will be uninterrupted or error-free.
• Nothing here is legal, financial, medical or professional advice.

9. Limit of liability

To the fullest extent the law allows, our total liability for any job is limited to the amount you paid for that job. We are not liable for indirect or consequential loss, lost profits, or lost data.

Being straight about why that last one is stated so plainly: we destroy your data by design. The corresponding risk is real, it is disclosed above in bold, and it is why the limit is what it is. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Payment

Jobs are invoiced or paid at the agreed price before processing begins, unless we have agreed otherwise in writing. Payments are handled by our payment processor; we never see or store your card details. Cancellations and refunds are covered in our Refunds & Cancellation policy, which forms part of these terms.

11. Confidentiality and your data

We treat everything you send as confidential. How we handle it, who else is involved, and how long anything survives is set out in our Privacy Policy, which also forms part of these terms. A written data processing agreement is available on request.

12. Intellectual property

Your files stay yours. The results of processing your files are yours. We claim no licence over either beyond what is needed to carry out the job you asked for — and that licence ends when the job does.

13. Governing law

These terms are governed by the laws of the State of Florida. Any dispute goes to the state or federal courts serving Pasco County, Florida, and both of us agree to that venue.

14. Changes

We may update these terms. The version in force for your job is the one published when you agreed to that job, and the date at the top tells you which that is.

15. Getting hold of us

admin@neverenoughcompute.com or hello@neverenoughcompute.com. Both reach the same person, and neither is a ticket queue.